Feature Update: Charm and Athena EHR patient import
We have exciting news! You can now import patients from Charm and Athena to CCN with just a few clicks. Importing with Charm: Importing with Athena:
Audit Readiness Report
We noticed a client spending hours before every audit manually checking which patients had missing insurance info, unsigned consents, or incomplete medication lists. So we built a tool that does it for them automatically. The Problem We Kept Seeing One of our clients was spending hours before every quarterly review
Notes Component Redesign
📝 Notes Component Redesign What changed and why — a walkthrough of every update to the patient notes experience. PR #1529 1Quick Notes — Faster to find your templated notes Templated notes were hidden inside a dropdown — staff had to open it, scroll through options, and select one. Now they're visible
Staff Activity Report
Program directors kept asking the same question: “What is my team actually doing all day?” They had patient data but no visibility into staff productivity. So we built a hub that tracks every staff member across RPM, CCM, and PCM — with charts for everything. The Question We Kept Hearing A
CCN Health Integrates Abbott FreeStyle Libre 3 CGM
CCN Health now integrates with Abbott's FreeStyle Libre 3 CGM via the LibreView cloud API, enabling 1,440 daily glucose readings, 14-day sensor wear, and automated RPM compliance tracking for diabetes programs. CCN Health Adds Abbott FreeStyle Libre 3 Continuous Glucose Monitoring We're integrated with
New Facility Report
We have a new report available for accounts with an overview and summary of total patients monitored, vitals collected, and total notes. You can download the report from the Admin View > Accounts Overview > Pick an Account > Documents > Facility Summary. Monthly Readings Report - Watch Video
New Vitals Report
A comprehensive vitals report view is available from the Patients' Vitals menu. All Readings displays a summary and averages for all readings. A distribution chart displays In Range, Low, and High readings, along with a list of all vitals ordered by date. The report can be downloaded, and the
New Monthly Readings Report
We have a new Accounts report that displays an overview and summary of total patients monitored, vitals collected and total notes. You can download the report from the Admin View > Accounts Overview > Pick an Account > Documents.
Side Navigation Menu Update
We’ve updated our side navigation menu to be more efficient with space! The 2 changes are: 1. You can switch accounts by clicking on the account name. 2. The logout and user settings are now located at the bottom of the side navigation and can be accessed by clicking
New Staff Activity Reports and All Patients Report update
The new Admin View> Overview Reports > Staff Activity Reports tracks daily and monthly monitoring sessions and notes for RPM, CCM, and PCM programs. This is a great tool to track KPIs towards program compliance. The Admin View > Overview Reports >All Patients report now includes CCM and
Feature Updates: Editing a Status and Clearing the Dexcom Needs Reconnection queue
Patient statuses can be edited from the Admin View under Statuses. The new status will backfill and change across all patients that had the previous status assigned. We've updated the Dexcom reconnection alert feature to include the option to delete an alert from the queue for deactivated CGM
Partnership Success: DiaSante, CCN Health, and The Manette Clinic
Program highlights: ‍ * 90+% patient compliance in taking >= 16 days of device readings for two consecutive years. Industry average 70%. * CPT 99454 - $43/patient/month national average * Patient calls were conducted with 100% of patients engaged in monthly phone calls * CPT 99457 $48/patient/month national average * 10+% of patients