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  • New Order Notes

    Our latest feature update lets you add a note to your orders, for example, requesting a large cuff or extra test strips.

    Our fulfillment team will process the order considering the notes.

    Simply place an order to a patient or a practice, and you’ll see the order note section at the bottom of the order form.

  • Accounts Compliance Reports

    Our latest feature is for reporting on your accounts patient compliance that considers clinics or facilities under the parent organization. The report will show how many patients are compliant for 15+ days of readings within a month’s period.

    1. Click on Admin View then Overview Reports on the main menu.

    2. Select Accounts Compliance and the month you would like to visualize.

    3. Hover over the compliance bar to see the patient compliance count.

    4. Click on the row to download the compliance report.

  • New User Position: Clinical Only View

    A Clinical Only user staff position that hides billing and financial information on the dashboard is now live!

    New and existing staff members can be modified to Clinical Only under the Staff menu.

  • New Patient Search Tool

    We’re excited to share with you our new patient search tool that is now live on the dashboard view!

    Simply click on Tools and type the patients last name and search.

  • Statuses: Reasons for Deactivating and Pausing a patient

    Our newest development allows to include a reason for deactivating a patient. The reason will be saved and will be visible on the billing report.

    Simply click on the patient to deactivate and then on Settings. Click on Deactivate and type the reason for deactivation that will be visible on the billing report.

    Patients can be paused and a note can be added detailing the reasons. Select a patient and click on Settings and Statuses.

    Click on the checkbox and include a reason in the text box.

  • Population Health Reports

    We love building new reports and creating new ways of sharing data that is collected in our platform.

    Our newest series of reports are our Population Health Reports that is divided in 3 sections: 

    1. Our Population Averages Report which will display the average of all patient vitals across the entire patient population for a specified timeframe. 

    2. Reading ranges include a graph report that shows the percentage of readings in range or good, as well as the percentage of readings that came in either high or low based on patient thresholds.

    3. Population Health Report shows patient averages and includes a detailed table view of reading averages per patient.

    If you have any questions or suggestions please feel free to contact us at gaspar@careconnectionnetworks.com

  • Sticky Notes

    We’re excited to share a new feature that will show sticky notes in the patient’s profile, out-of-range queue, and onboarding queue so your staff can keep important notes in mind while communicating and managing patients in CCN. All you have to do is add or update your sticky notes in the Additional Info section:

    Step 1. Select a patient and click on Settings. 

    Step 2. Click on Additional Info.

    Step 3. Add your sticky notes and click save. 

  • Dexcom Integration Update

    We have an update on our Dexcom Integration.

    Occasionally, patients can be disconnected by Dexcom due to a change in the patient’s username or password.

    On the Patient dashboard, you’ll find a list of patients that need to be reconnected to Dexcom by following the same process to connect a patient for the first time.

  • Charm EHR bidirectional SMS

    Our last development is the Charm bidirectional SMS feature that uses Charm’s SMS capabilities and integrates into the patient’s profile while displaying messages on CCN and in Charm. 

    Here’s a short video of how it works:

  • We made it easier to download patient documents and data

    We’re always looking for ways to simplify your workflow, and we’re thrilled to introduce our latest update. Now, you can directly download Vitals and Billing reports from a patient’s dashboard! Let’s walk you through it.

    1. Navigate to ‘Patients’ in the main menu, and select a patient.
    2. Once inside their dashboard, locate the ‘Documents’ tab on the top menu.
    3. You’ll have an option to choose the date range for which you want the documents.
    4. Now, you have access to two types of reports.

    The first one is the ‘All Readings Table’. This report provides a comprehensive list of every vital a patient has taken within your selected date range. It’s an excellent tool for tracking patient progress over time.

    The second is the ‘Billing PDF Report’. This is your one-stop-shop for all of the patient’s key information. It encapsulates readings, clinical notes, and monitoring sessions, providing a holistic view of the patient’s healthcare journey.

    We hope these updates enhance your user experience and make managing patient data more efficient than ever.